Coronavirus (COVID-19) Information

The health and safety of our participants and employees are of the highest importance to us.

Access Recreation is treating COVID-19 with the urgency and seriousness it deserves and is taking all possible steps to reduce the risks to our participants, our staff and the community.

We have a Pandemic Management Plan in place, which is monitored and updated regularly, in line with advice from the Australian and Queensland governments, the National Disability Insurance Agency and the World Health Organisation.

Please continue to check our website for updates.

Released 22nd May 2020

Group Activities

At Access Recreation we are very excited to progressively recommence our Group Programs. A lot of work and preparation has been undertaken to ensure that all measures are in place to prevent the spread of COVID-19.

Some of these measures include:

  • Ensuring each space can accommodate social distancing (1.5 metres between people, 4 square metres per person when indoors);
  • Upon entry to the group space, participants will be required to wash their hands followed by using hand sanitiser;
  • Temperature checks on participants and staff when they enter the group space;
  • Requesting people to stay at home if they are sick;
  • Manage the flow of people around the group space, spread out equipment and separate groups of people;
  • Ventilate groups spaces by opening windows rather than using air conditioning;
  • Ensuring attendance is recorded to assist with tracing if it is required;
  • At the conclusion of each group, extra cleaning and disinfecting will occur in all common areas and surfaces;
  • If vehicles are used during group programs, the vehicles will be cleaned and disinfected;

We look forward to welcoming everyone back to group programs and with these guidelines, good hygiene and cleaning practices in place we will continue our commitment to the wellbeing of everyone.

Released: 21st May 2020

Our response to a confirmed case in Rockhampton

With the recent confirmed case in Rockhampton, Access Recreation has continued to maintain high infection prevention and control measures to keep all participants and staff safe. As a precautionary measure, many staff have voluntarily been tested for COVID-19 and are heeding the advice of health authorities and staying home if they feel unwell.

We would also like to thank the people we support for letting us know when you are feeling unwell and cancelling your supports. Everyone plays a part in infection prevention and we appreciate your commitment to this.

There may be times when Access Recreation has had to cancel or reschedule your supports when we have been unable to find an alternative worker. We will however always strive to continue to meet the immediate needs of the people we support and make arrangements to ensure that you are not left without essential services.

Once again, thank you for you continued support.

Released: 6 May 2020

Our ongoing response to Coronavirus

Over the last 2 months, the focus for Access Recreation has been to continue to respond to the immediate needs of our participants while protecting the safety and wellbeing of our participants and staff delivering essential services.

Queensland is receiving good news this week with the curve flattening and new case numbers remaining small, and a start of the lifting of some restrictions. While we might all be breathing a small sigh of relief, the basics of social distancing and good hygiene will remain in place for a lot longer no matter what happens.

At Access Recreation, coronavirus has necessitated many changes in our service delivery, particularly heightened infection control and keeping our participants informed every step of the way.  We are so appreciative of our staff and participants embracing the new way of delivering some of our supports, which has also revealed some opportunities which we will take forward when things return to ‘normal’.

We look forward to having our group spaces at Jardine St, Cambridge St and Berserker St filled with people and the laughter, fun and socialising that comes with this. As restrictions continue to be rolled back, and we follow the Australian and Queensland health authority’s advice, we will re-introduce our group programs and keep you informed every step of the way.

If over the last 2 months you have enjoyed the new supports you have had in place and would like these to continue or would like other changes please let your Service Co-ordinator know.

We also look forward to getting out and about in our local community enjoying the many activities and attractions our region has to offer. We have always been a strong advocate of shop locally and will continue to do so and play our part in supporting the revitalisation of our local economy.

We thank you again for your continued support of Access Recreation and trusting us to deliver safe and quality supports to you and/or your family member.

Released: 6 April 2020.

Coronavirus Measures for Service Providers

To assist Service Providers with the impact of Coronavirus on their business operations, the NDIA has implemented some changes:

Temporary 10 per cent increase

Effective 25 March 2020, price limits for some supports have been increased temporarily. These supports include:

  • Assistance with Daily Life (excluding Supported Independent Living)
  • Assistance with Social and Community Participation
  • Improved Health and Wellbeing (excluding personal training)
  • Improved Daily Living Skills



Effective 25 March 2020, participants will be required to give 10 business days’ notice for a cancellation if they want to avoid paying the full fee for a cancelled service. Previously, participants were required to give two business days’ notice. 

From 30 March, providers will also be able to claim 100 per cent of the agreed support price when a participant cancels a service at short notice (up from 90 per cent). 

Access Recreation Inc. will implement these changes in line with the advice form NDIA.

Released: 24 March 2020.

Advice for Participants and Families

As the health and safety of our participants and employees is our most important priority, we ask everyone, whether they are staff or participants, to please stay at home if they are feeling unwell.

If you are unwell with a fever, cold, cough or have difficulty breathing, it’s important to please seek medical advice immediately.

Families and participants can contact the Coronavirus hotline on 1800 983 006 or call your local medical practitioner. They will advise you on your next steps.

We ask that all participants and staff adhere to the following:

  • Cough or sneeze into your elbow.
  • Wash your hands regularly with soap or hand sanitiser.
  • Avoid shaking hands or unnecessary touching with staff and participants
  • Avoid touching your face.
  • Wash your hands before and after eating, going to the toilet, and contact with participants or staff.
  • Stay at home if you are unwell.


Please do not visit our sites if:

  • You have returned from any country outside Australia in the last 14 days on. Please do not enter any of our services until you have completed 14 days of self-quarantine.
  • You have been in close contact with someone who has COVID-19 in the last 14 days.
  • You have any signs of illness, like fever, a cough, sore throat, tiredness or shortness of breath.
Our Response

To ensure that our participants are as safe as possible, we are:

  • Staff who leave the region have been asked to self isolate from Access Recreation for a period of 14 days
  • Providing free flu vaccinations for staff in May (earliest time available).
  • Regularly sharing Australian Governments’ advice and guidance on travel restrictions, self-isolation and what to do if you have been exposed to COVID-19.
  • Increase awareness around personal hygiene, handwashing and general cleaning practices.
  • Actively supervising our participants to ensure hands are properly washed regularly.
  • Restricting community access to only outdoor community spaces (parks, walking tracks etc).
  • Providing staff with additional supplies of PPE – hand sanitiser, gloves etc.
  • Requesting that staff complete an online training module – Supporting People to Stay Infection Free
  • Reducing public access to our office spaces


Supports we can provide to help keep you healthy, safe and connected

We know that many people we support and their families are needing important supports at this challenging time. We are here to support you with the following supports and services.

  • Supporting people in their home, this can include assisting with house cleaning, gardening and meal preparation;
  • Taking people to appointments or early morning shopping
  • One to one supports for safe outdoor activities
  • Picking up medicines, shopping or other essentials


Support Coordination Services

Support coordinators continue to provide important support at this time. Our staff continue to be available via email or telephone. This means we can keep delivering the excellent quality of support you are used to receiving from Access Recreation Support Co-ordination.

If you have questions about your NDIA plan or changes in your circumstances, please call your support coordinator on 49227151.


Plan Management

We expect no change to our Plan Management service and will continue to deliver the same level of service excellence to our customers.

What we are doing includes:

  • Following advice from the Australian Government
  • Continue to pay your providers within 7 days of receiving the invoices, so your NDIS supports continues without interruption.


We are still here – so please don’t hesitate to contact us

The best way to contact us during office hours (8.00am – 4.30pm) is to call our office on 49227151.

While I appreciate this is an uncertain time, we are taking advice from the key agencies to ensure we are up to date with the latest information to ensure the health and safety of all our participants.

Please don’t hesitate to contact myself, or a member of the Access Recreation team if you have any questions, concerns or simply want to reach out.

During this very uncertain time, we want you to be safe and to still feel connected – please let us know how we can assist you

Take care,

Craig Osborne

General Manager