A Message from the CEO


Dear Participants and Families of Access Recreation,

I hope this letter finds you well as we all slowly resume life as we knew it before COVID-19. Obviously, there are still many safety measures in place and these probably will continue for a while yet and we will continue to strictly adhere to these.

At Access Recreation we continue to feel the effects of COVID-19, with the pandemic particularly impacting our workforce. With safety precautions in place to ensure that staff who may be feeling unwell stay home and less people applying for jobs due to government initiatives being available to them, the availability of support workers is challenging. We are doing the best we can to ensure everyone receives the support they need and thank you for your patience and understanding.

Recently, NDIA released a new price guide for 2020-21 which included many changes to conditions and price limits. I have outlined below the ones that I would like you to be made aware of:

Changes in response to COVID-19

To help providers to continue to deliver supports to participants through COVID-19, the NDIA introduced a number of temporary changes. Some of these have now ceased:

  • The 10% loading that was added to some support items has been removed;
  • Short Notice Cancellations have changed back to two (2) clear business days from ten (10) business days.

Temporary Transition Payment (TTP)

Access Recreation is compliant with the Temporary Transformation Payment (TTP) requirements. In the 2020-21 Price Guide, NDIS has reduced the TTP rate from 7.5% to 6%. As a result, Access Recreation’s pricing will reflect this change.

Group and Centre Based Activities

The NDIA have indicated that they will be introducing new pricing arrangements for group based supports. In response to feedback, providers have until 30 June 2021 to adopt these changes. Access Recreation will not be adopting these changes in the immediate future. We will continue to operate our groups on a ratio of 1:3 ($25.94/hr). When we transition to the new pricing arrangements information about how this will look and what it will mean for you or your family member will be fully explained.

Non face-to-face contact

Within some support types, the NDIA have always allowed providers to charge non face to face contact with NDIS participants. In the new price guide, this has been expanded to include more support types. For Access Recreation to claim non face-to-face support provision we will ensure:

  • The Price Guide states that we can claim for non-face-to-face support provision under the support item you receive from us (for example community participation);
  • The non face-to-face activities are part of delivering a specific disability support item (writing reports for NDIA, writing reports on how participants are achieving outcomes etc.) rather than a general activity such as intake, administration or staff rostering;
  • We explain why we do these activities and why they are valuable to you;
  • We have a service agreement with you that includes non-face-to-face supports and you give us approval to do so.


Providers are able to charge for the non-labour costs of provider travel (in addition to the worker’s time). Up to $0.85 a kilometre can be charged for the use of a vehicle that is not modified for accessibility and the full cost of other transport or associated costs (such as road tolls, parking and public transport fees).


The price guide states that cancellation charges of 100 per cent will apply if you do not attend your service or support booking, or if you cancel at short notice. From 1 July 2020, the definition of short notice cancellations returns to two (2) clear business days for most supports.

If you need guidance with any of these changes to ensure that you get the best out of your NDIS plan, you can speak to your Service Co-ordinator on 49227151.

Alternatively, please don’t hesitate to contact myself, or another member of the Access Recreation team if you have any questions or concerns.

Take care,

 Craig Osborne

Chief Executive Officer

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